How to Download R350 SASSA App and Apply for Social Relief of Distress Grant
If you are a South African citizen, permanent resident, refugee, or special permit holder who is in need of financial assistance due to the Covid-19 pandemic, you may be eligible for a social relief of distress grant of R350 per month from the South African Social Security Agency (SASSA). This grant is available until March 2023 and can be applied for using the R350 SASSA App, which is a convenient and secure way to access the grant service. In this article, we will explain what the R350 SASSA App is, how to download and install it, how to apply for the grant using it, how to check the status of your application and payment, how to update your personal and banking details, how to cancel or reinstate your application, how to lodge an appeal if your application is declined, and some frequently asked questions about the app and grant.
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What is the R350 SASSA App?
The R350 SASSA App is a mobile application that allows eligible individuals to easily apply for a social relief of distress grant of R350 per month from SASSA. The app also enables applicants to check their application status, payment status, personal details, banking details, and appeal status. The app is free to download and use and does not require any data or airtime.
Features and benefits of the app
Some of the features and benefits of using the R350 SASSA App are:
It is fast and easy to use. You can apply for the grant in minutes using your smartphone.
It is secure and reliable. The app uses encryption and verification methods to protect your personal information and prevent fraud.
It is convenient and accessible. You can use the app anytime and anywhere without having to visit a SASSA office or pay point.
It is informative and helpful. The app provides you with useful information and tips on how to apply for the grant, how to check your status, how to update your details, how to cancel or reinstate your application, how to lodge an appeal, and more.
Requirements and eligibility criteria for the grant
To qualify for the social relief of distress grant of R350 per month from SASSA, you must meet the following requirements:
You must be a South African citizen, permanent resident, refugee, or special permit holder from Zimbabwe, Angola, or Lesotho.
You must be between 18 and 60 years old.
You must be resident in South Africa.
You must have insufficient means or no income from any source.
You must not receive any other social grant or unemployment insurance benefit from SASSA or UIF.
You must not be receiving any financial support from any other source.
How to download and install the R350 SASSA App
The R350 SASSA App is available for both Android and iOS devices. You can download and install it by following these steps:
Step-by-step guide for Android users
Go to the Google Play Store on your Android device and search for "R350 SASSA App".
Select the app from the list of results and tap on "Install".
Wait for the app to download and install on your device.
Once the app is installed, tap on "Open" to launch it.
Accept the terms and conditions and privacy policy of the app.
Enter your ID number and mobile number to register for the app.
Verify your mobile number by entering the OTP (one-time pin) that you receive via SMS.
Create a password for your app account and confirm it.
You are now ready to use the app.
Step-by-step guide for iOS users
Go to the App Store on your iOS device and search for "R350 SASSA App".
Select the app from the list of results and tap on "Get".
Enter your Apple ID password or use Touch ID or Face ID to confirm the download.
Wait for the app to download and install on your device.
Once the app is installed, tap on it to launch it.
Accept the terms and conditions and privacy policy of the app.
Enter your ID number and mobile number to register for the app.
Verify your mobile number by entering the OTP (one-time pin) that you receive via SMS.
Create a password for your app account and confirm it.
You are now ready to use the app.
How to apply for the grant using the R350 SASSA App
Once you have downloaded and installed the R350 SASSA App, you can apply for the social relief of distress grant of R350 per month using it. The process is different depending on whether you are a new applicant or an existing applicant. Here are the steps for both scenarios:
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Step-by-step guide for new applicants
Open the app and log in with your ID number and password.
Tap on "Apply" on the home screen of the app.
Fill in your personal details, such as name, surname, gender, date of birth, nationality, marital status, disability status, etc.
Fill in your contact details, such as address, email, alternative mobile number, etc.
Fill in your banking details, such as bank name, account type, account number, branch code, etc. You can also choose to receive your payment via cash send or e-wallet if you do not have a bank account.
Review your application details and confirm that they are correct and complete.
Submit your application by tapping on "Submit".
You will receive a confirmation message on the app and via SMS that your application has been received and is being processed.
Step-by-step guide for existing applicants
If you have already applied for the grant before using another channel (such as WhatsApp, email, website, or call center), you can use the app to check your status and update your details. You do not need to apply again using the app.
Open the app and log in with your ID number and password. If you have not registered for the app before, follow the steps in the previous section to do so.
Tap on "Status" on the home screen of the app to see if your application has been approved or declined. You can also see if your payment has been processed or not.
If you need to update any of your personal or banking details, tap on "Update" on the home screen of the app and select the details that you want to change. You can also use the app to change your payment method or provide proof of identity if required.
After updating your details, tap on "Submit" to save the changes. You will receive a confirmation message on the app and via SMS that your details have been updated.
How to check the status of your application and payment
After applying for the grant using the app or any other channel, you can use the app to check the status of your application and payment. You can also use other channels such as WhatsApp, email, website, or call center to do so. Here are the steps for both options:
Using the app
Open the app and log in with your ID number and password.
Tap on "Status" on the home screen of the app.
You will see a screen that shows your application status (approved or declined), payment status (processed or not), payment method (bank account, cash send, or e-wallet), and appeal status (pending or resolved).
If you want to see more details about your status, tap on "View Details". You will see a screen that shows your personal details, contact details, banking details, application date, payment date, payment amount, and appeal date.
If you want to see a history of your payments, tap on "Payment History". You will see a screen that shows a list of your payments with their dates and amounts.
Using other channels
If you do not have access to the app or prefer to use another channel to check your status, you can use one of the following options:
WhatsApp: Send a message with the word "Status" to 082 046 8553 and follow the instructions.
Email: Send an email with your ID number and mobile number to srd@sassa.gov.za and wait for a reply.
Website: Visit and enter your ID number and mobile number to check your status online.
Call center: Call 0800 60 10 11 and select option 1 to speak to an agent who can assist you with your status query.
How to update your personal and banking details
If you need to update any of your personal or banking details after applying for the grant, you can use the app or any other channel to do so. You may need to update your details if they have changed, if they are incorrect, or if you want to change your payment method. Here are the steps for both options:
Using the app
Open the app and log in with your ID number and password.
Tap on "Update" on the home screen of the app.
Select the details that you want to change from the list of options. You can update your name, surname, gender, date of birth, nationality, marital status, disability status, address, email, alternative mobile number, bank name, account type, account number, branch code, payment method, or proof of identity.
Enter or select the new details that you want to update and confirm them.
Tap on "Submit" to save the changes. You will receive a confirmation message on the app and via SMS that your details have been updated.
Using other channels
If you do not have access to the app or prefer to use another channel to update your details, you can use one of the following options:
WhatsApp: Send a message with the word "Update" to 082 046 8553 and follow the instructions.
Email: Send an email with your ID number, mobile number, and new details that you want to update to srd@sassa.gov.za and wait for a reply.
Website: Visit and enter your ID number and mobile number to access your profile online. Then click on "Update Details" and make the changes that you want.
Call center: Call 0800 60 10 11 and select option 2 to speak to an agent who can assist you with updating your details.
How to cancel or reinstate your application
If you no longer need or qualify for the grant, you can cancel your application using the app or any other channel. You can also reinstate your application if you change your mind or become eligible again. Here are the steps for both options:
Using the app
Open the app and log in with your ID number and password.
Tap on "Cancel" or "Reinstate" on the home screen of the app, depending on what you want to do.
Confirm your choice by tapping on "Yes" or "No".
You will receive a confirmation message on the app and via SMS that your application has been cancelled or reinstated.
Using other channels
If you do not have access to the app or prefer to use another channel to cancel or reinstate your application, you can use one of the following options:
WhatsApp: Send a message with the word "Cancel" or "Reinstate" to 082 046 8553 and follow the instructions.
Email: Send an email with your ID number, mobile number, and the word "Cancel" or "Reinstate" to srd@sassa.gov.za and wait for a reply.
Website: Visit and enter your ID number and mobile number to access your profile online. Then click on "Cancel Application" or "Reinstate Application" and confirm your choice.
Call center: Call 0800 60 10 11 and select option 3 to speak to an agent who can assist you with cancelling or reinstating your application.
How to lodge an appeal if your application is declined
If your application for the grant is declined by SASSA, you have the right to lodge an appeal within 30 days of receiving the decision. You can use the app or any other channel to do so. Here are the steps for both options:
Using the app
Open the app and log in with your ID number and password.
Tap on "Appeal" on the home screen of the app.
Fill in the reason for your appeal and attach any supporting documents if needed.
Tap on "Submit" to send your appeal. You will receive a confirmation message on the app and via SMS that your appeal has been received and is being processed.
Using other channels
If you do not have access to the app or prefer to use another channel to lodge your appeal, you can use one of the following options:
WhatsApp: Send a message with the word "Appeal" to 082 046 8553 and follow the instructions.
Email: Send an email with your ID number, mobile number, reason for appeal, and supporting documents if needed to covid19appeals@sassa.gov.za and wait for a reply.
Website: Visit and enter your ID number and mobile number to access your profile online. Then click on "Lodge Appeal" and fill in the reason for appeal and attach any supporting documents if needed.
Call center: Call 0800 60 10 11 and select option 4 to speak to an agent who can assist you with lodging your appeal.
Frequently asked questions about the R350 SASSA App and grant
Here are some of the most common questions that people have about the R350 SASSA App and grant:
QuestionAnswer
How long does it take for SASSA to process my application?It usually takes between 7 and 14 days for SASSA to process your application and inform you of the outcome. However, this may vary depending on the volume of applications received and the availability of verification sources.
How will I receive my payment?You will receive your payment according to the method that you chose when applying for the grant. This can be either through a bank account, cash send, or e-wallet. You will receive an SMS notification when your payment is ready for collection or withdrawal.
How long will I receive the grant for?The social relief of distress grant of R350 per month is available until March 2023, subject to review by SASSA. You will need to reapply every month using the app or any other channel. You will also need to inform SASSA if your circumstances change and you no longer qualify for the grant.
What if I have a complaint or query about the app or grant?If you have any complaint or query about the app or grant, you can contact SASSA through the following channels:
WhatsApp: Send a message with your complaint or query to 082 046 8553 and wait for a response.
Email: Send an email with your complaint or query to sassa@sassa.gov.za and wait for a reply.
Website: Visit and click on "Contact Us" to find the contact details of your nearest SASSA office or regional office.
Call center: Call 0800 60 10 11 and select option 5 to speak to an agent who can assist you with your complaint or query.
Conclusion
The R350 SASSA App is a useful and user-friendly tool that allows eligible individuals to apply for a social relief of distress grant of R350 per month from SASSA. The app also enables applicants to check their status, update their details, cancel or reinstate their application, and lodge an appeal. The app is free to download and use and does not require any data or airtime. The app is available for both Android and iOS devices and can be downloaded from the Google Play Store or the App Store. Alternatively, applicants can use other channels such as WhatsApp, email, website, or call center to access the grant service. The grant is available until March 2023 and can help those who are in need of financial assistance due to the Covid-19 pandemic.
We hope that this article has provided you with valuable information and guidance on how to download and use the R350 SASSA App and apply for the social relief of distress grant. If you have any questions or feedback, please feel free to contact us or leave a comment below. Thank you for reading and stay safe! 44f88ac181
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